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The severely obese passenger on the picture blocks the aisle in an American Airlines plane. Obviously, he is unable to sit in a single seat without encroaching on an adjacent seat.
The picture was shot when the plane was still on the ground. Flight attendants gave him two extra seats before the flight took off.
This picture inspired Airline Passenger Guru to survey most members of the three airline alliances (Star Alliance, Oneworld, and Skyteam plus 6 low-cost US airlines.
In the survey we asked what the policy is with regard to big passengers.
Airlines consider it a sensitive issue. They use soft language and most respondents say they deal with big passengers on a case-by-case basis.
Big passengers seem best off at AirTran Airways. “We leave it to our crew members to accommodate passengers. We will move big
passengers to open seats or upgrade them to business class if able,” says Christopher White, AirTran’s director of public relations.
However, this is an exception. Other airlines do not upgrade big passengers, but advise them to reserve an additional seat. Usually, they will charge a lower fare for the extra seat than for the first seat.
Two airlines made a statement about reimbursement. KLM’s policy is to reimburse the fare for the second seat if there are spare seats on the flight. All Nipon Airways (ANA) does not have an official policy, but considers reimbursement on a case-by-case basis in the event of open seats.
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